Client
Feedback
Accredited
Awards
Our Services
Client Feedback
Service Feedback
We value clients taking the time to leave service feedback and ratings on consumer websites and remember, if you have experienced a problem with our service, just contact us and we will always try to resolve the issue for you.
We aim to offer all of our clients the best advice and the most effective service. We are contactable 7 days a week. Our aim is to ensure that we achieve the best possible outcome for all our clients - righting wrongs and winning justice. 95% of our clients would recommend us to their friends and family. We continually work hard to improve our service to ensure that every client has the best experience.
NewLaw Solicitors is regulated by the Solicitors Regulation Authority (SRA)
Here are the reasons why you should use NewLaw Solicitors...
I’m completely satisfied with the level of service and professionalism received. My case was handled with sensitivity and compassion, the advice and guidance received was conducted in an exemplary manner. I was involved throughout and my opinions were respected, any questions I had were answered promptly.
B Griffiths, Swansea
At a time when we did not know how to face the next day. You put all the legal process into simple English that we could understand. Questions we asked were answered without delay. Every one of your team was kind and considerate. We could not have managed without your support. Thank you, so much.
Susan Kinson, UK
I want to thank NEWLAW solicitors and especially Mr Aled Davies, who looked after my case for 2 years. I must say that Mr Davies is a fantastic solicitor with massive experience. He's been professional and efficient during my case and I will definitely give my recommendation in the future to other people also.
Piotz Solarz, St Ives
I would like to thank you for everything you have done to ensure the best possible outcome. I know it has been a long process, not helped by me being out in Italy. Again, thank you for all your work. It has been greatly appreciated and I will not hesitate to come to you again, or refer you to others, if the need arises
Mr Mark Craig, Italy
My dealings with NewLaw Solicitors and in particular Mark Gayler have been of the highest standard. I would have no hesitation to use them again if the need arises. I would like to thank Mark Gayler for all his help in bringing this case to a satisfactory conclusion
Mr Steve Hand, UK
I was very happy with NewLaw solicitors, it was a complicated case, with me not having any memory of my accident. I found Mark to be very thorough in looking at all aspects of the case. Stacy was very easy to communicate with and very informative on any queries I had. I was happy with the outcome of the case
Mr G Pearce, Camarthenshire
Darren has been absolutely brilliant, always taking the time to explain things to me in a way I could understand. He always returned my calls, has been very understanding and supportive, he came to see me on 4 occasions and has always done his best for me. NewLaw is a company I would highly recommend.
Mr De La Rosa, Kent
I really cannot express in words enough all the hard work Richard Wargent put into my case. He has not left any stone un-turned, his very precise manner and knowledge of things to be done was an eye-opener for me. He visited me in the hospital and gave me great confidence that everything was going to work out, such a caring and friendly man.
Mr Wyles, Essex
Darren put me at ease straight away and understood how I was feeling, he was very patient and explained everything so well. My case was dealt with so quickly within 6 months it was over and I got my compensation. I’m so grateful to Darren for helping me with my case and making me feel at ease.
Anonymous
Thank you for your help in my noise induced hearing loss claim. The service throughout was professional and prompt. With special thanks to my case manager Tony Raven who was a total credit to your company and he made a difficult situation easy to understand. His conduct was impeccable throughout.
Mr T Darlison, Coventry
NewLaw have acted for me during the last four years, on behalf of my mother-in-law, in my application for eligibility for NHS Continuing Healthcare. This was eventually approved after the third Appeal hearing. Without NewLaw’s expert help I firmly believe I would have given up before reaching a successful conclusion.
Bryan Cox, Hampshire
My initial complaint to the GOC had been supported in a devastating fashion, but Emma Scourfield instantly recognised what was going on and relentlessly pursued the case to a successful conclusion, with the final settlement substantially higher than proposed. I will always retain a very high opinion of NewLaw.
Mr D Mogford, Swansea
Richard Wargent has been an amazing Solicitor all the way through my case. Supportive and always there to answer all my questions he has done an amazing job and I feel I know him as a person not just my solicitor, thank you Richard.
Gavin Jones, Burnley
I would like to express my deepest gratitude to Laura Ikin and her colleagues for their professional and sensitive approach in dealing with my late fathers estate. I would not hesitate in recommending NewLaw Solicitors and I will definitely be using their services again.
Stephen Pritchard , Mid Glamorgan
My dealings with David Stafford at NewLaw Solicitors was in regards to a medical negligence claim. It was a complicated and long case, but David kept me fully informed, visited me personally and explained everything that was happening in a way I could understand.
David T Scott, Newcastle
My dealings with NewLaw Solicitors and in particular Mark Gayler have been of the highest standard. I would have no hesitation to use them again if the need arises. I would like to thank Mark Gayler for all his help in bringing this case to a satisfactory conclusion
Mr Steve Hand, UK
NewLaw handled my personal injury claim and I am glad they did. They were friendly, professional and very supportive, during what has been the worst event in my life and for my family. 'I would have no hesitation in recommending them to anyone in the future.
Mr Shaun O Connell, UK
Following my motorbike accident NewLaw were appointed by my insurers as my personal injury solicitors. My claim has now been settled and I cannot praise Lisa Samuel and her team enough for the very personal and thoroughly professional service that I received.
Dawn Phillips, Swansea
Very happy with the service I received and the outcome. I would like to thank Leanne Khan and her team for all their professional help, support and patience throughout my claim.
Mr R Martin, Tyne & Wear
This is a Big Thank You to the both of you and all the staff at NewLaw. I appreciate injury cases are complex affairs (well I knew mine was), and without the skill and patience from the both of you, it is unlikely the final settlement would have been as equitable.
Mr J Greenwell, Chippenham
We had a very complex case in that the accident occurred in Spain and the driver was Italian. NewLaw dealt with the case professionally and obtained a very favourable result.
Mrs Richardson, Sunderland
Sarina from NewLaw was dealing with my case. I hadn't been through this type of situation before or needed a solicitor for anything previously. Her calm, honest and professional attitude made everything such a pleasant experience and she delivered me the best out come possible which I'm truly thankful for. Would recommend Sarina and NewLaw any day.
Keely, Consumer Client
Damien and Bethan were both really helpful, give practical straight-forward advice, great sense of humour and always provide excellent support. I’d never change from NewLaw now because she gets such a good service from you both.
Pam Plummer, HR Manager - Headway
I would like to thank you and everyone at NewLaw for your help and guidance throughout this whole process. It really is appreciated.
Rhys Lloyd, Consumer Client
Bethan was a total professional – with a caring attitude throughout the case. She was a big part of us winning this unjust case.
Wayne Steele, Managing Director of Pramac UK Ltd
Not Happy with our Service?
We understand we don't always get things right every time and sometimes clients will feel it necessary to complain. We take every complaint we receive from a client very seriously, logging, investigating, resolving and reporting back to clients where our service has not met our usual high standards. Below we have provided contact details should you wish to report a complaint, details of our complaints process as well as other helpful information about timings and the regulatory bodies that oversee our complaints process.
Complaints Processes:
We are commited to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
Informal Resolution Process
We are confident the majority of complaints can be dealt with quickly by an open and constructive discussion. If you are dissatisfied with the service you have received, please first raise your concerns with the person dealing with your matter by telephone or in writing. A Manager will look into the complaint and try to resolve your concerns.
If that is not possible then please email us at: complaints@new-law.co.uk.
Formal Resolution Process
- Stage 1:
- We will send you a letter acknowledging receipt of your complaint within four working days of receiving it, enclosing a copy of the procedure. We will arrange for your complaint to be fully investigated.
- A detailed written reply to your complaint, including any suggestions for resolving the matter, will be sent to you within ten working days of the date of the acknowledgement letter.
- Stage 2:
- If your complaint is still unresolved, you can refer your complaint to our Compliance Director, Pauline Lewis.
- Pauline will review your matter and write to you within 14 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
Legal Ombudsman
If your complaint is still unresolved, you can then contact the Legal Ombudsman. The contact details are PO Box 6806, Wolverhampton, WV1 9WJ. Any complaint to the Legal Ombudsman must usually be made within six months of the date of our final decision on your complaint.
For further information, you should contact the Legal Ombudsman on 0300 555 0333 or at www.legalombudsman.org.uk. The email address is enquiries@legalombudsman.org.uk and overseas callers may telephone on +44 121 245 3050. Minicom 0300 555 1777
Online Dispute Resolution
Alternative complaints bodies such as Small Claims Mediation exist which are competent to deal with complaints about legal services should both you and our firm wish to use the scheme.
The website for Small Claims Mediation is www.small-claims-mediation.co.uk.
We do not agree to use Small Claims Mediation. This is because we consider the service offered by the Legal Ombudsman to be the most appropriate means of resolving any dispute. However if you would like to make representations as to why we should use Small Claims Mediation on this occasion then you may do so.
We will not consider using Small Claims Mediation if the matter has already been dealt with by the Legal Ombudsman.
Request a Callback
Call me backAsk us a Question
Contact Us
Our clients are at the heart of everything we do
